Terms & Conditions

Last Updated: April 12, 2025

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1. Introduction

Welcome to AI Help Center ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website at aihelpcenter.dev, our AI solutions, applications, and other related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

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2. Definitions

• "Client" or "You" refers to the individual or entity that accesses or uses our Services.

• "Content" refers to all materials, information, data, text, graphics, images, videos, and other content that is made available through our Services.

• "User Data" refers to any data or information that you provide or input into our Services.

• "AI Solutions" refers to our artificial intelligence-based tools, algorithms, and systems that are made available through our Services.

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3. Account Registration

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3.1 Account Creation

To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

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3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

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4. Services and License

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4.1 License to Use Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use our Services for your internal business purposes.

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4.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of our Services.

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4.3 Support Services

Support for our Services is provided according to our current support policy, which may include different tiers of support based on your subscription level. Support is available via email at info@aihelpcenter.dev.

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5. Payment Terms

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5.1 Fees and Billing

Fees for our Services are set forth on our website or in a separate order form agreed upon by both parties. All fees are quoted in US dollars unless otherwise specified.

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5.2 Payment Methods

We accept various payment methods as specified on our website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

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5.3 Subscription Terms

For subscription-based Services, your subscription will automatically renew for the same term unless you cancel it prior to the renewal date. You can cancel your subscription through your account settings or by contacting us.

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5.4 Refunds

Refunds are provided in accordance with our refund policy, as published on our website. Some Services may not be eligible for refunds.

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6. User Responsibilities

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6.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not use our Services:

• In any way that violates any applicable law or regulation.

• To transmit any material that is defamatory, offensive, or otherwise objectionable.

• To impersonate or attempt to impersonate the Company, a Company employee, or any other person.

• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

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6.2 User Data

You retain all rights to your User Data. By using our Services, you grant us a worldwide, royalty-free license to use, reproduce, modify, and distribute your User Data solely for the purpose of providing and improving our Services.

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6.3 Prohibited Activities

You agree not to:

• Reverse engineer, decompile, or disassemble any aspect of our Services.

• Circumvent, disable, or otherwise interfere with security-related features of our Services.

• Use any robot, spider, or other automatic device or process to access our Services.

• Introduce any viruses, Trojan horses, worms, or other harmful material.

• Attempt to gain unauthorized access to our Services, systems, or networks.

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7. Intellectual Property Rights

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7.1 Our Intellectual Property

Our Services, including all content, features, and functionality, are owned by the Company, its licensors, or other providers and are protected by copyright, trademark, patent, and other intellectual property laws.

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7.2 Feedback

If you provide us with any feedback, suggestions, or ideas regarding our Services, you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use such feedback in any way.

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8. AI-Specific Terms

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8.1 AI Outputs

You acknowledge that our AI Solutions generate outputs based on algorithms and probabilities. We do not guarantee that such outputs will be accurate, complete, or suitable for your specific needs.

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8.2 Training and Improvement

Unless you explicitly opt out, we may use anonymized data derived from your use of our AI Solutions to improve our algorithms and models. This data will not include any personally identifiable information.

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8.3 Prohibited Use Cases

You agree not to use our AI Solutions for:

• Generating or distributing deceptive, harmful, or illegal content.

• Creating deepfakes or other synthetic media without proper disclosure.

• Automating decision-making in high-risk areas without human oversight.

• Any purpose that discriminates against individuals based on protected characteristics.

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9. Third-Party Services and Content

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9.1 Third-Party Services

Our Services may integrate with or contain links to third-party websites, services, or content. We do not control or endorse such third-party services or content and are not responsible for their availability, reliability, or accuracy.

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9.2 Third-Party Terms

Your use of third-party services may be subject to additional terms and conditions provided by the third party. It is your responsibility to review and comply with such terms.

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10. Disclaimers and Limitations of Liability

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10.1 Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

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10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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10.3 Cap on Liability

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.

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11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of our Services.

• Your violation of these Terms.

• Your violation of any rights of a third party.

• Your User Data or any content submitted from your account.

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12. Term and Termination

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12.1 Term

These Terms will remain in full force and effect while you use our Services or maintain an account with us.

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12.2 Termination by You

You may terminate these Terms at any time by closing your account (if applicable) and discontinuing use of our Services.

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12.3 Termination by Us

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

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12.4 Effect of Termination

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination.

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13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

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14. General Provisions

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14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict of law principles.

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14.2 Dispute Resolution

Any dispute arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the Bulgarian Chamber of Commerce and Industry (BCCI) Arbitration Court. The arbitration shall take place in Sofia, Bulgaria.

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14.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

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14.4 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

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14.5 Assignment

You may not assign these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms and our rights and obligations hereunder without your consent.

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14.6 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding our Services and supersede all prior agreements and understandings.

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15. Contact Information

If you have any questions about these Terms, please contact us at:

AI Help Center
Email: info@aihelpcenter.dev
Website: aihelpcenter.dev